Your Stay at the Hospital

Your Inpatient Care 

At Beth Israel Deaconess Hospital–Milton, we’re dedicated to giving you the best care possible for your illness, injury or surgery. Our care team works closely with your doctor. 

Patient Registration

When you arrive to be admitted to the hospital, we collect importation details from you or a family member.

Our admissions area is on the first floor of the hospital, at the Highland Street entrance. An admissions representative talks with you or a family member. 

If you’re coming for a schedule surgery, please check in at the surgical services desk. 

You’ll be asked to provide: 

  • Advance directives if you have any. 
  • Any doctor's orders or laboratory slips. 
  • Driver’s license or other identification. 
  • Health care proxy form, if you have one. 
  • Insurance cards and information. 
  • Updated personal information (ethnicity, preferred language, emergency contacts). 

When this process is complete, we guide you to the right patient care unit. Your room assignment depends on bed availability and the reason for your hospital stay. We do our best to honor your personal preferences. 

Before Your Stay 

Your doctor schedules any imaging or tests you need before your hospital stay or surgery. 

For a hospital stay at BID Milton, you also complete a telehealth interview with a nurse, nurse practitioner, or anesthesiologist, depending on your scheduled procedure or surgery. 

Once your surgery is scheduled, our pre-admission testing team will call you to determine which telehealth appointments you need.  

Our admissions team also contacts you to review your insurance information. Learn more about financial assistance.

Your Hospital Care Team

Your BID Milton inpatient care team includes many people, such as doctors, food service workers, hospitalists, housekeeping, nurses, technicians and transport specialists.  

Feel free to ask staff members about their jobs when you meet them.  

Talking with Your Care Team  

If you need urgent help at any time, use the nurse intercom call system attached to your bed, or use the emergency call button in the bathroom. A patient care team member will respond right away. 

If you have questions about your care, please talk to your doctor, nurse or another member of your care team. To contact a patient advocate, call 617-696-4600, ext. 1360.  

If you don’t speak English, use American Sign Language or need help communicating with us, we can provide interpreter services.

A social worker may contact you. Our social workers help with care planning, provide counseling and connect you and your family to resources during and after your hospital stay. 

At BID Milton, we believe in caring for the whole person. Learn about our spiritual care services.

What to Bring 

The time you spend at BID Milton should be as comfortable as possible. We provide necessities you may need.  

We suggest you bring from home: 

  • Photo identification 
  • List of medications you take (prescription medications, over-the-counter medications and herbal supplements) 
  • List of things you may be allergic to (certain medicine or food) and a description of your reaction to these items 
  • CPAP machine (if you use one) 
  • Dentures 
  • Glasses and hearing aids (with cases) 
  • Pajamas, robe, slippers 
  • Personal hygiene products and toiletries (comb, toothbrush)
  • Phone and charger  

If you forget something, many necessary items are available in our hospital Gift Shop

Caring for Your Personal Items  

If you wear dentures, ask your nurse for a special container to store them at your bedside. 

To avoid accidental loss, don’t leave your dentures wrapped in tissue or napkins on your bedside table, or your meal tray.  

Please be sure to label all your personal items, such as: 

  • CPAP machine 
  • Dentures
  • Glasses 

BID Milton is not responsible for your personal items that are lost. 

What Not to Bring 

BID Milton is not responsible for your personal and valuable items. We cannot reimburse you for any items that may be lost. 

We recommend that you leave all valuables and medicines at home. 

Follow our suggestions for items to leave at home: 

  • Cash 
  • Credit cards 
  • Purse 
  • Jewelry (including wedding bands)
  • Medicines 

If you have any of these items with you when you are admitted, please send them home with a family member. Talk with your provider if you aren’t able to send valuables home. 

Television & Telephone Service 

BID Milton provides free television (TV) and local telephone service in our hospital patient rooms. Long distance calls must be made collect or charged on a credit card. 

TV and telephone for the hearing impaired. If you are hearing impaired, we offer closed-captioned TV stations.
Telecommunications Device for the Deaf (TDD). We provide a TDD telephone for patients to communicate with family or friends 24/7. The TDD telephone is on the ground floor in the Emergency Department. To make incoming calls to the TDD, call 617-696-7929.

Smoking Policy 

BID Milton is a smoke-free environment. Learn about our smoking policy.