Family walking through hospital

Patients & Visitors

Details about your inpatient stay or outpatient visit

Find the Care You Need at Beth Israel Deaconess Hospital–Milton 

At Beth Israel Deaconess Hospital–Milton, we understand that knowing what to expect at the hospital can bring you peace of mind. We are deeply committed to your comfort and care. If you’re a patient, we encourage you to be an active partner in your care. 

Here’s what you need to know during your visit or stay if you are a patient, family member or any other hospital visitor. 

Get the Care You Need

Living healthy and well depends on having the right team at your side. BID Milton offers you and your family a variety of care options, from primary and emergency care to expert specialty care.   

Knowing what option is right for you will save you time, money and improve your health. Learn more about your options for care.

Plan for Your Stay

You may have lots of questions before a hospital stay or procedure. We can help you plan for your care. Learn what to expect before, during and after procedures during a hospital stay or same-day visit.   

Billing & Insurance

Access billing and insurance resources to pay your bill, read a list of insurance plans we accept and learn about financial aid options. You also can find price transparency and other billing policies.



An ATM is available on the first floor in the Highland lobby.

Gift Shop 

The BID Milton Gift Shop is located on the first floor near the Highland entrance. Purchase gifts including flowers, candy, magazines and greeting cards, snacks, jewelry, toiletries, clothing, seasonal and hand-made items. 

Proceeds from our Gift Shop benefit the Beth Israel Deaconess Hospital–Milton. 

Internet Access 

BID Milton offers secure, complimentary, wireless internet access in all areas of the hospital campus for patients, visitors and vendors.   

From your handheld or laptop device, simply open your internet browser (Safari, Chrome, Edge, or Firefox). In the available networks list, choose BID Guest. You’ll be directed to the BID Milton Free Public Wi-Fi terms and conditions acceptance page. Scroll through these conditions, then click Accept at the bottom of the page. You’ll be re-directed to the hospital’s public website and, from there, you can choose to go to other websites.   

If you have difficulty connecting to the wireless network, please call the Information Services Support Desk at 617-696-4600.   

Lost and Found 

If you lose an item or find one, please report it to hospital security through the switchboard by dialing 0 or calling 617-313-1370. We hold articles for 30 to 60 days.   

Please don’t bring valuables to the hospital. We are not responsible for lost or stolen items.   

Feel free to contact us at 617-696-4600 if you have any questions about your visit.  

Dining, Snack & Drink Options

Please note that hospitalized patients must have physician approval to eat any food other than what is served in their rooms.  

The BID Milton cafeteria is on the ground floor of the hospital near the Reedsdale entrance. It is open daily, offering hot meals, sandwiches and a salad bar. There's also a small café offering coffee and snacks on the first floor near the Highland entrance and vending machines on the ground floor.

Volunteers receive a $6 meal benefit and a $2 drink benefit for each three- to four-hour shift. 

Information Desk

To better serve our patients, families and visitors, BID Milton offers a guest services desk at the Highland Street and Redsdale Road entrances. 

The desk is staffed by hospital volunteers. The volunteers can answer your questions and give directions to patient rooms and other areas of the hospital.

The patient and guest services desk can be reached at 617-696-4600.

Medical Records

Access, make changes to or request copies of your medical records.

Patient Portal

Manage your health care online with our MySite Patient Portal. The portal is a free, secure online resource that gives you easy access to your health records.  

Services for Disabled Patients & Visitors

At BID Milton, we offer many services to accommodate patients and families with special needs, such as: 

  • Access to teletypewriters (TTYs) and telecommunications devices for the Deaf (TDDs), as well as volume control telephones 
  • Handicapped parking 
  • Wheelchair accessible rest rooms 
  • Wheelchairs available for use (Ask for assistance at the guest services desk at the Highland Street or Reedsdale Road entrance.) 
  • Language interpreters via electronic devices
  • Large print brochures and other materials 
  • Sign language interpreters via electronic devices

We welcome service dogs for disabled or sight-impaired individuals. 

Call the Director of Patient Experience at 617-313-1360 to request any specific assistance. 

Telephone & Cell Phone Use

Television and local telephone service are provided at no charge to our patients.   

You may use your cell phone throughout the hospital. However, to maintain a healing environment, please be aware of those around you and show respect and consideration for others.   

Cell phone camera use is prohibited due to patient and employee privacy. Taking pictures and/or video of patients or staff is allowed only with prior approval from the person and our Marketing and Communications Department. Do not post any photographic image or video on any social media site without the express permission from a member of the hospital’s Marketing and Communications Department. Call the main line at 617-696-4600 to be connected to a representative.

Visiting Hours & Policies 

Visiting hours are 12:00–8:00 pm daily.  

As COVID-19 cases have declined and hospitalizations due to COVID-19 remain low, we have returned to more conventional guidance for inpatient visitors and patient escorts in the hospital. Learn more about our visiting hours and policies.